At S.E.A. LEaders, we value and prioritize the privacy and confidentiality of our clients, partners, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you engage with our customer experience consulting services, including client experience design consulting, customer service training, community workshops, and customer support outsourcing. By using our services or accessing our website, you agree to the terms and practices described in this Privacy Policy.

Information We Collect:

We may collect personal information from you when you engage with our services, visit our website, or communicate with us. The types of personal information we may collect include:

1. Contact Information: such as your name, email address, phone number, and mailing address.
2. Business Information: such as your company name, job title, and industry.
3. Payment Information: when necessary for billing purposes, we may collect payment details or financial information.
4. Website Usage Information: we may collect non-personal information related to your interactions with our website, such as IP address, browser type, operating system, and pages visited.

Use of Information:
We use the collected personal information for the following purposes:

1. To provide and deliver our customer experience consulting services and fulfill our contractual obligations to you.
2. To personalize and improve our services, website, and communications to better meet your needs and preferences.
3. To communicate with you regarding our services, updates, events, promotions, or other relevant information.
4. To process payments, invoicing, and financial transactions.
5. To respond to your inquiries, requests, or complaints.
6. To conduct research, analysis, and reporting to enhance our services and better understand market trends and customer needs.
7. To comply with legal obligations and enforce our rights and agreements.

Disclosure of Information:
We may disclose your personal information to the following parties and under the following circumstances:

1. Service Providers: We may share your personal information with trusted third-party service providers who assist us in delivering our services and improving our operations.
2. Legal Requirements: We may disclose your personal information as required by law, regulation, or legal process.
3. Business Transfers: In the event of a merger, acquisition, or sale of our company or assets, personal information may be transferred to the relevant third parties.
4. Consent: We may share your personal information with third parties with your consent or at your direction.

Data Security:

We implement reasonable security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, please note that no method of data transmission or storage is 100% secure, and we cannot guarantee the absolute security of your information.

 

Data Retention:
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

 

Your Rights:
You have certain rights regarding your personal information, including the right to access, correct, update, or delete your information. If you would like to exercise any of these rights or have any questions or concerns about our privacy practices, please contact us using the contact information provided below.

 

Changes to this Privacy Policy:
We reserve the right to modify or update this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Privacy Policy on our website. We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.

Contact Us:
If you have any questions, comments, or concerns about this Privacy Policy or our privacy practices, please contact us.

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Conclusion:
Protecting your privacy is important to us. We are committed to maintaining the confidentiality and security of your personal information. By engaging with our services or using our website, you

 acknowledge that you have read and understood this Privacy Policy. Thank you for trusting S.E.A. Leaders with your customer experience needs.

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