traininginfo8Jun 26, 20232 min readJourney Mapping: Creating Intentional ExperiencesIn today's competitive marketplace, businesses need to go above and beyond to provide their customers with an exceptional experience....
traininginfo8Jun 26, 20232 min readWhy Customer Experience Design is so Important for Scaling Small BusinessSmall businesses looking to scale understand the importance of customer experience design. It is what sets them apart in a crowded....
traininginfo8Jun 26, 20232 min readThe Impact of Poor Customer Experience in Health CareAs a service industry, healthcare puts great emphasis on customer experience (CX) to ensure patient satisfaction and loyalty....