The Importance of Being Trauma-Informed in Customer Service and Operations Leadership
Service-driven economy, customer service associates and operations leaders play critical roles in shaping customer experiences and...
top of page
Jennica Anderson
Jul 84 min read
How to Create Actionable Survey Questions for Customers and Event Attendees
Collecting feedback from customers and event attendees is crucial for improving products, services, and overall experiences. However, to...
10 views0 comments
Jennica Anderson
Jun 243 min read
Enhancing Client Experience for Early Arrivals: Balancing Hospitality and Personal Needs
When running a business, client experience is paramount. However, there are moments when clients arrive early, catching you off guard....
7 views0 comments
Jennica Anderson
Jun 243 min read
The Necessity of Customer Service Soft Skill Training: Why Bringing in Experts Outshines In-House Training
Excellent customer service can be the key differentiator between thriving and struggling companies. Central to delivering exceptional...
25 views0 comments
Jennica Anderson
Jun 103 min read
The Difference Between a Business Consultant and a Customer Experience Consultant: When You Need Each and How They Work Together
Companies often seek external expertise to navigate complex challenges and drive growth. Among the most valuable experts you can bring on...
3 views0 comments
Jennica Anderson
May 283 min read
Enhancing Client Experience in Beauty Salons with Simple Modifications in Furniture Placement and Functionality
In the beauty industry, client experience is paramount. A welcoming, comfortable, and efficient salon environment can significantly...
4 views0 comments
traininginfo8
May 283 min read
From DIY to a CX Dream Team: How Small Business Owners Can Level Up Their Customer Experience Strategy
As a small business owner, you've probably juggled countless roles to get your company off the ground. One of those critical roles is...
4 views0 comments
Jennica Anderson
May 203 min read
Blueprinting Your Salon Experience: Essential Tips for Beauty Professionals
Creating a standout salon experience is key to attracting and retaining clients. A well-thought-out salon experience goes beyond the...
0 views0 comments
traininginfo8
May 203 min read
Why Training Your Volunteers on Soft Skills and Event Experience is Crucial to Your Event's Success
The success of an event is often measured not just by the smooth execution of logistics, but by the overall experience of the attendees....
2 views0 comments
Jennica Anderson
May 132 min read
Crafting Salon Success: Keeping It Cool with Consistent Customer Experiences
You know, that feeling when you walk into a salon and everything just clicks? Yeah, that's what we're talking about. Consistency in these...
1 view0 comments
Jennica Anderson
May 102 min read
Setting S.M.A.R.T. Goals: A Beauty Professional's Path to Success
Whether you're a makeup artist, hairstylist, esthetician, or nail technician, setting S.M.A.R.T. goals can help take your career to the...
0 views0 comments
traininginfo8
Apr 173 min read
Elevating Small Business Success: The Role of a Fractional CXO
Small businesses are constantly striving to stand out, innovate, and deliver exceptional experiences to their customers. Amidst this...
5 views0 comments
Jennica Anderson
Apr 82 min read
The Hidden Goldmine: Why Your Small Business Needs a Strategic Loyalty and Referral Program
Standing out from the crowd is paramount to success. While offering quality products or services is crucial, creating a memorable...
4 views0 comments
Jennica Anderson
Apr 12 min read
Maximizing Your Brand's Impact: The Importance of Strategy in Vendor Events and Pop-Up Shops
Vendor events and pop-up shops offer unique opportunities for businesses to connect with consumers in a more personal and immersive way....
8 views0 comments
traininginfo8
Mar 242 min read
Why DIY Customer Experience Design is Temporary: A Guide for Scaling Businesses
In today's competitive market, delivering exceptional customer experiences is paramount for business success. Many startups and small...
5 views0 comments
traininginfo8
Feb 32 min read
Elevate Your Beauty Business: Unleashing the Power of Beauty Experience Conference
The beauty industry is ever-evolving, staying ahead of the curve is not just an option but a necessity. We understand the challenges you...
20 views0 comments
Jennica Anderson
Jan 222 min read
Embracing Diversity: Elevating Customer Experience in Small Businesses
In the vibrant tapestry of modern society, the essence of exceptional customer experience lies in understanding and embracing diverse...
6 views0 comments
traininginfo8
Jan 152 min read
The Evolution of Patient Loyalty: Navigating Consumer Trends in Healthcare
In the rapidly evolving landscape of healthcare, patient loyalty and experience are no longer solely influenced by clinical expertise....
8 views0 comments
Jennica Anderson
Jan 82 min read
The Strategic Power of Customer Service: Elevating Revenue and Loyalty
Customer service is often misconstrued as merely being polite and helpful. While these traits are foundational, effective customer...
7 views0 comments
traininginfo8
Jan 12 min read
Navigating Customer Evolution in 2024: Small Business Customer Experience Unveiled
In the ever-evolving landscape of customer behavior, the year 2024 brings forth significant shifts, reshaping the expectations and...
11 views0 comments
bottom of page